HELP & INFO
Frequently Asked Questions
Everything you need to know about R3VIVE Vault, membership, shipping, and fragrance discovery.
General
What is R3VIVE Vault?
R3VIVE Vault is a fragrance discovery membership. Instead of blind buying expensive bottles, members discover curated fragrances through monthly atomisers and exclusive drops. We help you find scents you actually love — properly.
Who runs R3VIVE?
R3VIVE was founded by Daz and Pui Smith. We started with live selling on Whatnot and built a community of fragrance lovers. The Vault is the next evolution — a dedicated platform for proper fragrance discovery.
How is R3VIVE different from other fragrance retailers?
We are not a discount seller or a clearance outlet. R3VIVE is built around curation, community, and discovery. Our membership model means you test before you buy, and our drops feature carefully selected fragrances from niche houses and premium designers.
Membership
What is the difference between Free and VIP?
Free members get Vault access, drop notifications, and education content. VIP members (£19/month) get everything free members get PLUS a monthly 8ml discovery atomiser, 48-hour early access to drops, insider pricing on full bottles, and exclusive releases.
Can I cancel my VIP membership?
Yes. Cancel anytime from your account dashboard. No contracts, no minimum commitment, no cancellation fees. You keep access until the end of your current billing period.
How do I upgrade from Free to VIP?
Simply visit the VIP membership page and subscribe. Your account will be upgraded instantly and your first discovery atomiser will be prepared for shipping.
Can I pause my VIP membership instead of cancelling?
We are working on adding a pause feature. For now, you can cancel and rejoin whenever you are ready — there is no penalty for rejoining.
Discovery Atomiser
What is the discovery atomiser?
Each month VIP members receive an 8ml atomiser of a curated premium fragrance. This is enough for 80-100 sprays — roughly 30 days of daily wear. The idea is to live with a fragrance properly before deciding on a full bottle.
Can I choose which fragrance I receive?
The monthly atomiser is a curated surprise — that is part of the discovery experience. We select fragrances that push your boundaries and introduce you to houses and styles you might not pick for yourself.
What if I do not like the monthly fragrance?
That is part of discovery. Not every fragrance will be your favourite, but each one teaches you something about what you do and do not like. Next month brings something completely new.
Vault Drops
What are Vault Drops?
Drops are curated monthly releases of fragrances including decants, discovery sets, and full bottles. Each drop features a small, carefully selected collection from niche houses, cult favourites, and premium designers.
When do drops happen?
Drops are announced via email and social media. VIP members get 48 hours of early access before inventory opens to free members. Follow us on Instagram and sign up for emails to never miss one.
Do drops sell out?
Yes. We deliberately keep quantities limited to maintain quality and exclusivity. VIP early access is the best way to make sure you get what you want.
Shipping & Orders
Where do you ship to?
We currently ship across the UK. International shipping may be available for select products — check the product page for details.
How long does shipping take?
UK orders are typically dispatched within 1-3 working days. Standard delivery takes 2-5 working days after dispatch. You will receive tracking information via email.
When does my monthly atomiser ship?
VIP atomisers are prepared and shipped at the beginning of each billing cycle. You will receive a shipping notification when your atomiser is on its way.
Still Have Questions?
Drop us a message on Instagram @r3vivevault or email us at hello@r3vivevault.com. We are real people and we reply to everything.